Knowledgebase: Contest Points
Points aren't showing up for a user from Twitter, Facebook or YouTube
Posted by on 11 November 2010 09:09 PM

Sometimes it can take longer than expected for points to show up after a user has taken an action.  This is not an issue with Contest Burner, but an issue with the different sites who we rely on to send us the information. Twitter, Facebook and YouTube send information to our Contest Burner servers which allows us to award points based on the actions taken by the users of your contest. This information sometimes takes a while to get to us. YouTube for example has been known to wait up to 4 hours before making the information available that a video has been uploaded. Unfortunately, there is nothing we can do about this delay as we do not control the sites that send the information, we just rely on them to provide it to us as fast as possible.

If it has been a very long time (more than a day) and contest points haven't been awarded to a user for specific actions taken, the usual reason is that that user's account has been flagged as spam from Twitter, Facebook or YouTube, and so they do not provide us with the information on those user's actions. Again, since we do not control the sites, we are at their mercy of what they term as "spam". Most times, the person's account will behave completely normally except for this one point. When an account has been flagged as spam at Twitter, for instance, their tweets still show up, they can follow anyone they like and their account behaves completely normal. But this back-end information that they send to us will simply not contain their account. Again, unfortunately, there is nothing we can do about this as we are dependent on the site sending us the information in order for us to count it towards a contest.

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