Knowledgebase
Cannot access my Facebook ad account
Posted by Curtis B. on 16 October 2019 11:29 AM

Before setting up your ad account you will want to make sure you have setup your assets first as explained here "Setting up assets"

If you are still having trouble accessing your FB ad account, this may help solve the following questions:

I can't run facebook ads

Facebook account has been connected but FB ad account not listed

I can see my Fb account integrated within the connections tab, but when creating an event it doesn't fetch my ad account

 

Solution: Try logging into your Givebot account and going here https://app.givebot.com/facebook/ads/adprofile/
If we do not have access to your Ad account, then there should be a pop up that appears letting you know of the missing permission and allows you to authorize Givebot access to your ad account.
Once this is connected you will be able to add your FB ad account as a business asset.

 

 

 

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