1. Gmail
2. Outlook
3. Yahoo
4. Hotmail
5. Other

Instructions for Gmail:

1. Add help@jobcrusher.com to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
2. If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam:
   1. In Gmail, navigate to the spam folder.
   2. Search for emails containing the domain "jobcrusher.com".
   3. Select all the emails shown.
   4. Click More and then Not spam.
   5. Create a filter for the address
3. If that doesn't do it, you can also create a filter to tell Google to whitelist our email:
   1. Click the cog icon in the top-right corner, and then Settings
   2. Click on Filters and then Create a new filter
   3. Enter "jobcrusher.com" in the From field
   4. Click Create filter with this search
   5. In the box headed "When a message arrives that matches this search" select "Never send it to spam"
   6. Click the Create filter button

Instructions for Outlook:

1. Add help@jobcrusher.com to your Outlook.com Contacts. Outlook.com will usually deliver email from addresses that are in your Contacts.
2. If that doesn't do it, you can also add our address to your safe senders to tell Outlook to whitelist our email:
   1. Click the cog icon in the top-right corner and then More mail settings
   2. Select Safe and blocked senders and then Safe senders
   3. Add add the domain of the email you want to whitelist to the list of Safe senders
   4. Return to Safe and blocked senders and then select Safe mailing lists
   5. Add the email address of the online group you want to whitelist to the list of Safe mailing lists
   6. To whitelist all email from us, add "jobcrusher.com" to the list of safe senders

Instructions for Yahoo! users:

1. Add help@jobcrusher.com to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
2. If that doesn't do it, you can also create a filter to tell Yahoo! to whitelist our email:
   1. Mouse over the Settings menu icon and select Settings
   2. Click Filters and then Add
   3. Enter a Filter Name
   4. Enter "jobcrusher.com" in the Sender field
   5. Select Inbox as the folder to deliver the email to
   6. Click Save and then click Save again

Note: Do not enter email addresses in both the Sender AND Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria

Instructions for Hotmail users:

1. Open your mailbox and click "Options" (upper right hand corner).
2. Click the "Junk E-Mail Protection" link.
3. Select the "Safe List" link.
4. Copy and paste help@jobcrusher.com into the dialog box titled "Type an address or domain".
5. Click the "Add" button next to the dialog box.
6. If the mailing is in your "Junk E-Mail Folder", open the email and click the "Not Junk" button.
7. You should also check that the mailing's email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to "Blocked Senders List" instead of "Safe List". If you see help@jobcrusher.com in this list, select it and click the Remove button.

Instructions for other e-mail services:

Add jobcrusher.com to your address book, or list of contacts. If you can't add the entire domain "resumedesktop.com" to your contacts list, add the e-mail address "help@jobcrusher.com".

If for some reason you did not or were unable to complete the sign up process, you should receive an email from our system within 24 hours that will provide you with a special link to the signup page so that you can complete your registration.

Make sure to check your email spam folder in case either email was mistakenly filtered.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here

If the Live Training or Webinar is being done as part of a paid training program, then we will be recording it and making it available in that Training Program's Members Area. If you are a member of that program, once the recording is posted (usually within 24-48 hours) you will receive an email from us letting you know the training is available and provide a link to the recording.

If the Live Training or Webinar is being done publicly as a free session open to all, then we usually record them and make replays available. This is not always the case, but more often than not, replays are posted. You will receive an email from us (usually within 24-48 hours) if a replay is being made available letting you know where you can go to watch the replay. If you do not receive an email, then a replay was not done for that particular Live Training or Webinar.

Please check your spam folder and make sure the emails aren't accidentally getting filtered. If you are not receiving the emails and they are not in spam, it is possible there was a typo in your email address. If this is the case, you can open a support ticket and we can get this corrected in your account.

In order to prevent our emails from going to spam, you'll have to add our email address to your whitelist. You can learn about how to whitelist an email address here

The best advice we can offer is to try a different browser. Different browsers treat videos differently, and there are sometimes issues with certain browsers. Try another browser and see if that helps.

Also, make sure that your Flash player is up to date. You can update your flash player here.

Check your internet connection. Slow internet connections can have difficulty loading large files and may take longer to load and therefore, play. Also, having a wired connection is better than using a wireless connection. If you can connect directly through a wired connection that can also help.